At TeoM+, we are committed to ensuring your satisfaction with our digital products. Please review our refund and returns policy to understand how we handle requests related to our offerings.
1. Eligibility for Refunds:
Refunds are available under the following circumstances:
- You are unable to access or download the purchased product due to technical issues caused by TeoM+.
- The product description does not match the delivered content.
- A duplicate purchase of the same product was made in error.
Note: Refund requests must be submitted within 14 days of purchase.
2. Non-Refundable Situations:
Refunds will not be issued for the following:
- A change of mind after the purchase.
- Misuse or misunderstanding of the product’s intended use.
- Products purchased during a promotion or discount.
3. How to Request a Refund:
To initiate a refund, contact our support team with the following details:
- Order number.
- Proof of purchase.
- A brief explanation of the issue.
Our team will review your request and respond within 5 business days.
4. Resolution Process:
For unresolved technical issues, we may offer a replacement or alternative product instead of a refund.
If approved, refunds will be processed to your original payment method within 7-10 business days.